“In this mature stage of the market, provider organizations’ revenue cycle departments generally perceive functional and accurate editing processes as a commodity,” the report stated. “What then distinguishes vendors in this high-performing market?”
Revenue cycle management leaders cited customer service and support as a top factor when identifying high-performing claims management systems and vendors. Interviewed healthcare organizations valued receiving responsive, timely, and proactive support.
No surprises here: as technology has become inseparable from the consumer experience, today’s customers demand that everything run smoothly. And, when it doesn’t, they demand top-tier customer service to get things back on track. Read the article and ask yourself, “Would our customers give our customer service such high marks?”